Francesco Santeramo

Digital Transformation & Innovation

Product Owner | Project Manager

Profile

Professional and personal profile

Francesco Santeramo

Digital Product Owner and Project Manager, expert in digital transformation and continuous improvement of processes and products, passionate about technology and User Experience.

Main professional skills:

  • Agile Product Ownership
  • User Experience (UX) Design
  • Digital Transformation
  • Project Management
  • Business Analysis

Main personal skills:

  • excellent planning and organizational skills;
  • talent for analysis and problem-solving;
  • strong verbal and written communication abilities;
  • remarkable leadership and relational capabilities.

“I am an outgoing and optimistic person, ambitious and determined. I enjoy being in groups, sharing experiences with other people and working together to achieve the same goal. I have a passion for sports, nature, technology and traveling and I love to learn new things and get in touch with new cultures.”


Experience

Work experience, skills and knowledge

Work Experience

Publiacqua S.p.A.

Digital Product Owner


April 2019 – Present

Owner of the Acea Group digital products (Water Service).

Main responsibilities:

  • represent the main reference both for the water companies of the Acea Group and for the digital development teams;
  • participate proactively in the digital innovation and products continuous improvement, proposing optimizations regarding both the processes and systems involved;
  • analyse complex problems with the Design Thinking methodology, ideating innovative solutions and creating sketches, wireframes, mockups and prototypes to facilitate the development phase;
  • define and prioritize the Product Backlog items, maximizing the product value and the work of the development teams;
  • monitor the development phase and manage the application testing, up to the approval of the final product release.

Publiacqua S.p.A.

Service Manager: Digital Services and Contact Centre


May 2017 – Present

Promoting the Digital Transformation of business processes and customer contact channels, proactively participating in the development and continuous improvement of Web, Mobile, Chatbot and Social channels and with the goal of a customer experience that is always more personalised and conducive to the omnichannel customer service.

Direction of software development projects designed to release personalized services for a defined target market.

Management of Contact Centre and Back Office services, with the responsibility of:

  • defining Service Level Agreements (SLA) and monitoring related indicators in comparison with the target values;
  • planning back-office activities and setting priorities and deadlines;
  • analysing and optimising operational processes.

Publiacqua S.p.A.

IT Business Analyst


September 2015 – April 2017

Direction of IT projects regarding Digital Transformation of business processes and related services, Big Data analysis, Data Centre infrastructure upgrade and migration of SAP environments.

Monitoring of IT programs and related projects with a focus on their timelines and any potentially critical issues, in order to respect deadlines and achieve program goals.

Main responsibilities:

  • business requirements assessment, analysis of possible solutions, vendor scouting and evaluation;
  • definition of project objectives and identification of the main tasks to achieve them, Work Breakdown Structure (WBS) designing, selection of the internal team that will support the vendor in the project, Organizational Breakdown Structure (OBS) designing, Responsibility Assignment Matrix definition, Project Network and Gantt Chart planning;
  • tracking and monitoring of project schedule, work coordination between different organizational units and project teams in order to ensure deliverable deadlines are met;
  • planning and direction of project meetings (kick-off, project status report and tech meetings);
  • project risk assessment and definition of the appropriate risk management strategies;
  • drafting of reports and presentations to support the project evaluation, together with open points and critical issues analysis and the planned actions to manage them.

Freelance

Web Project Manager


September 2010 – December 2014

Direction of web projects both for privates and companies: from business requirements analysis to design and development of the web solution, up to application testing and online publication of the final product.

Ability to understand the customer’s needs and develop an application that in the design and functionalities represents what the client had in mind while respecting at the same time the budget and the project deadline.

Dynamic web application development using PHP, VBScript, JavaScript, JQuery and MySQL database support.

 

Freelance

Web Developer


August 2008 – August 2010

Dynamic web application development using PHP, JavaScript, SQL (on MySQL database) and CSS.

 


Professional Skills

Agile Product Ownership

User Experience (UX) Design

Digital Transformation

Project Management

Business Analysis

Business Intelligence

Process Mining

Web Development



Personal Skills

Analysis

Problem Solving

Communication

Organisation

Planning

Leadership



Technical Knowledge

Project Management Software:

  • Jira
  • Confluence
  • Trello
  • Asana

Microsoft Office Suite:

  • Excel
  • Word
  • PowerPoint
  • Project
  • Visio

SAP Software:

  • Commerce Cloud
  • Marketing Cloud
  • Cloud for Customer (C4C)
  • Customer Relationship Management (CRM)
  • Business Warehouse (BW)

Business Intelligence Techniques:

  • ETL (Extract, Transform, Load)
  • Data Warehousing
  • OLAP (Online Analytical Processing)
  • Reporting and Dashboarding

Process Mining Techniques:

  • Process Discovery, Conformance Checking, Model Enhancement
  • Knowledge of the XES standard for event log definition

Software Programming Languages:

  • Java

Web Programming Languages:

  • JavaScript
  • HTML
  • CSS
  • PHP

Query Languages:

  • SQL

Markup Languages:

  • XML
  • LaTeX
  • XES (eXtensible Event Stream)

Database Management Systems (DBMS):

  • Oracle MySQL
  • Microsoft Access

Content Management Systems (CMS):

  • WordPress

Graphic Design Software:

  • Adobe Photoshop
  • GIMP (GNU Image Manipulation Program)


Qualifications

Education, certifications, training courses and activities

Education

 

Master’s degree in Business Informatics (two-year program)


Issued by:

University of Pisa, Department of Informatics, Italy


Date:

24 July 2015


Master’s thesis title:

Design and development of a system for the management of event logs

 

 

Master in Unconventional Marketing and Social Media


Issued by:

Europa Cube Innovation Business School, Bologna, Italy


Date:

11 July 2012

 

 

ELC Boston Certificate of Completion: Suffolk Semi-Intensive English Program


Issued by:

ELC Boston, Massachusetts, United States


Date:

1 August 2008


Level:

B2

 

 

Bachelor’s degree in Computer Science


Issued by:

University of Florence, Department of Informatics, Italy


Date:

24 October 2008


Bachelor’s thesis title:

Development of a CMS based on Ruby, Rails and Radiant

 

 

Classical High School Diploma


Issued by:

Luca Signorelli Classical High School, Cortona (AR), Italy


Date:

15 July 2003

 


Certifications

 

Membership Certificate – The Interaction Design Foundation


Issued by:

The Interaction Design Foundation


Date:

13 January 2020


Credential ID:

71824

 

 

ITIL Foundation Certification


Issued by:

APMG International


Date:

19 October 2015


Credential ID:

03913848-01-Z6IK

 

 

COBIT 5 Foundation Certification


Issued by:

APMG International


Date:

29 September 2015


Credential ID:

03906127-01-TR6I

 

 

PET Certificate


Issued by:

Cambridge Assessment English


Date:

30 April 2003


Level:

ESOL B1

 

 

ECDL – European Computer Driving License


Issued by:

AICA – Italian Association for Informatics and Automatic Calculation


Date:

19 December 2002

 

 

Trinity Certificate Grade 6 with Merit


Issued by:

Trinity College London


Date:

May 2002


Level:

ESOL A2

 


Training Courses

 

Problem Solving: finding solutions to solve problems in complex contexts and turning them into opportunities


Organised by:

Ti Forma S.r.l.


Duration and Period:

8 hours – October 2019

 

 

IT Change Management


Organised by:

Publiacqua S.p.A.


Duration and Period:

16 hours – September 2016

 

 

Google Cloud Platform CPB100 – Big Data & Machine Learning Fundamentals


Organised by:

Noovle S.r.l.


Duration and Period:

8 hours – July 2016

 

 

Project Management


Organised by:

Publiacqua S.p.A.


Duration and Period:

16 hours – April 2016

 

 

Communication and Conflict Management


Organised by:

Publiacqua S.p.A.


Duration and Period:

16 hours – February 2016

 

 

ITIL Foundation


Organised by:

HSPI S.p.A.


Duration and Period:

24 hours – October 2015

 

 

COBIT 5 Foundation


Organised by:

HSPI S.p.A.


Duration and Period:

24 hours – September 2015

 

 

Innovation Camp 2014 – EEC Project (European Entrepreneurs Campus)


Organised by:

University of Pisa, Italy


Duration and Period:

8 hours – May 2014

 


Activities

Karate

4° Dan black belt degree, Karate Trainer diploma.

Athlete since 1997.

 

Historical Re-enactments

Flag Thrower of the Historical Group of Cortona since 1998.

Head and Manager of the Flag Throwers from 2007 to 2011.

 

Airsoft

Co-founder in 2010 of the sport society Cortona Marines Commando S.A.T. .

Executive Secretary of the association and Team Leader specialized in land navigation.

 

Historical Fencing

Athlete of the Sala d’Arme Achille Marozzo HEMA (Historical European Martial Arts) team since 2017.

 

Projects

Software development personal projects

Event Log Manager

Business processes are in today’s world a key component, guiding services and functions of companies and organizations around the world. While most of the current information systems already have functions to perform such processes and record their executions using event logs, much more needs to be done with regard to the monitoring and analysis of these executions. In this context we find the discipline of Process Mining, capable through the use of innovative process analysis and monitoring techniques to become a fundamental element in this research area.

The Event Log Manager software is part of this area of analysis and has been developed with the goal of being an application able to create, manage and analyse event logs, also for educational purposes, using as main technology XES, from 2010 the official Process Mining XML standard for storing event logs. Many of the features that have been designed for this new software are not present in other programs available online for the management and analysis of event logs: Event Log Manager has been designed to integrate itself with these applications, providing additional functions for management and analysis.



Event Log Manager 1.0

[IT] Software Java per la gestione, creazione e analisi di log di eventi, registrati utilizzando lo standard XES.
L’applicazione è rilasciata sotto licenza GNU General Public License (GPLv3).
La versione 1.0 è stata sviluppata come progetto di tesi per la Laurea Magistrale in Business Informatics dell’Università di Pisa.

[EN] Java software for the management and generation of event logs and process analysis based on the XES standard.
The software is released under GNU General Public License (GPLv3).
The version 1.0 has been developed as thesis project for the Master’s degree in Business Informatics at the University of Pisa.

Event Log Manager 1.0 – Java Sources

[IT] Sorgenti Java, librerie utilizzate, documentazione e risorse del progetto Event Log Manager.
I sorgenti sono rilasciati sotto licenza GNU General Public License (GPLv3).
La versione 1.0 è stata sviluppata come progetto di tesi per la Laurea Magistrale in Business Informatics dell’Università di Pisa.

[EN] Event Log Manager Java sources, project libraries, documentation and resources.
The sources are released under GNU General Public License (GPLv3).
The version 1.0 has been developed as thesis project for the Master’s degree in Business Informatics at the University of Pisa.


MANAGE

Create new event logs and modify existing ones, using a powerful text editor with many features for managing documents and with functions like the automatic completion of the XES syntax and the insertion of XES code snippets for a quick creation of a new log.

GENERATE

Generate a new event log using an integrated expression language able to define event sequences related to a process execution. Otherwise, use a simple syntax in CSV format to define sequences of activities and then turn them into traces of an event log in XES format.

ANALYSE

Validate an event log against the XES standard, analyse its traces and produce a complete and detailed analysis report, where a footprint matrix shows the causal dependencies between the log activities. Modify the analysis parameters using an intuitive and powerful filter system.

EXPORT

Export analysis reports in HTML, PDF, LaTeX, and PNG. Export event logs recorded in XES format to text files in CSV format. Import a CSV document containing the definition of event sequences and automatically generate the corresponding event log in XES format.


Features



 

Contact

 
info@francescosanteramo.com