Professional and personal profile
Proactive and self-motivated IT Business Analyst, ITIL and COBIT 5 certified and with a Master’s Degree in Business Informatics, able to fully understand corporate objectives and successfully manage projects concerning digital innovation and products continuous improvement.
Main professional skills:
Main personal skills:
“I am an outgoing and optimistic person, ambitious and determined. I enjoy being in groups, sharing experiences with other people and working together to achieve the same goal. I have a passion for sports, nature, technology and traveling and I love to learn new things and get in touch with new cultures.”
Work experience, skills and knowledge
Publiacqua S.p.A.
Service Manager: Online Services and Contact Centre
May 2017 – Present
Promotion of digital transformation of business processes and customer contact channels, by proactively participating in the development and continuous improvement of Web, Mobile, Chatbot and Social channels, in order to achieve a customer experience that is always more personalised and conducive to the omnichannel customer service.
Direction as Project Manager of software development projects designed to release personalized services for a defined target market.
Management of Contact Centre outsourcing contract: from monitoring performance and service level delivered to customers, in order to ensure the respect of the quality standards defined by the company and national authorities, to defining of back office activity plan with associated priorities and deadlines.
Publiacqua S.p.A.
IT Business Analyst
September 2015 – April 2017
— Project Management —
Direction as IT Project Manager of projects regarding digital transformation, Big Data analysis, Data Centre infrastructure upgrade and migration of SAP environments.
Main activities and responsibilities:
• business requirements assessment, analysis of possible solutions, vendor scouting and evaluation;
• definition of project objectives and identification of the main tasks to achieve them, Work Breakdown Structure (WBS) designing, selection of the internal team that will support the vendor in the project, Organizational Breakdown Structure (OBS) designing, Responsibility Assignment Matrix definition, Project Network and Gantt Chart planning;
• tracking and monitoring of project schedule, work coordination between different organizational units and project teams in order to ensure deliverable deadlines are met;
• planning and direction of project meetings (kick-off, project status report and tech meetings);
• project risk assessment and definition of the appropriate risk management strategies;
• drafting of reports and presentations to support the project evaluation, with particular focus on the completion percentage of project work packages and related deliverables, together with the list of open points and critical issues and the planned actions to manage them.
— Program Management —
Progress monitoring of the IT programs and regular reporting to the CIO, with particular focus on the timelines of the related projects and any potential critical issues to manage promptly.
Freelance
Web Project Manager
September 2010 – December 2014
Web project management, customer portfolio management, project monitoring and reporting, web application design and development.
Management of web projects, both of my customer portfolio and of local IT agencies: from management of interviews with the customer and drafting of application requirements, design and development of the web application, until final tests and online publication.
Ability to understand the customer’s needs and to develop an application that in the design and functionality represents what the client had in mind, while respecting at the same time the budget and the project deadline.
Dynamic web application development (institutional sites, portals, e-commerce, online booking) using PHP, VBScript (for ASP pages), JavaScript, JQuery and MySQL database support.
Freelance
Web Developer
August 2008 – August 2010
Dynamic web application development using PHP, JavaScript, SQL (on MySQL database) and CSS.
Project Management
Program Management
Business Analysis
Business Process Management
Digital Transformation
Customer Experience
Data Analysis
Customer Relationship Management
Business Process Modeling Techniques:
Business Process Modeling Software:
Process Mining Techniques:
Process Mining Software:
Business Intelligence Techniques:
Business Intelligence Software:
SAP Software:
Microsoft Office Suite:
Database Management Systems (DBMS):
Query Languages:
Programming Languages:
Web Languages:
Markup Languages:
Content Management Systems (CMS):
Economics and Business Management
Planning and Management Control
Business Organization
Political Economics
Business Economics
Cost Management
Logistics Systems Design
Operational Research
Education, certifications, training courses and activities
Qualification:
Master’s degree in Business Informatics (two-year program)
Issued by:
University of Pisa, Department of Informatics, Italy
Date:
24 July 2015
Master’s thesis title:
Design and development of a system for the management of event logs
Qualification:
Master in Unconventional Marketing and Social Media
Issued by:
Europa Cube Innovation Business School, Bologna, Italy
Date:
11 July 2012
Qualification:
ELC Boston Certificate of Completion: Suffolk Semi-Intensive English Program
Issued by:
ELC Boston, Massachusetts, United States
Date:
1 August 2008
Level:
B2
Qualification:
Bachelor’s degree in Computer Science
Issued by:
University of Florence, Department of Informatics, Italy
Date:
24 October 2008
Bachelor’s thesis title:
Development of a CMS based on Ruby, Rails and Radiant
Qualification:
Classical High School Diploma
Issued by:
Luca Signorelli Classical High School, Cortona (AR), Italy
Date:
15 July 2003
Qualification:
ITIL Foundation Certification
Issued by:
APMG International
Date:
19 October 2015
Qualification:
COBIT 5 Foundation Certification
Issued by:
APMG International
Date:
29 September 2015
Qualification:
PET Certificate
Issued by:
University of Cambridge, United Kingdom
Date:
30 April 2003
Level:
ESOL B1
Qualification:
ECDL – European Computer Driving License
Issued by:
AICA, Milan, Italy
Date:
19 December 2002
Qualification:
Trinity Certificate Grade 6 with Merit
Issued by:
Trinity College, London, United Kingdom
Date:
May 2002
Level:
ESOL A2
Course title:
IT Change Management
Organised by:
Publiacqua S.p.A.
Duration and Period:
16 hours – September 2016
Course title:
Google Cloud Platform CPB100 – Big Data & Machine Learning Fundamentals
Organised by:
Noovle S.r.l.
Duration and Period:
8 hours – July 2016
Course title:
Project Management
Organised by:
Publiacqua S.p.A.
Duration and Period:
16 hours – April 2016
Course title:
Communication and Conflict Management
Organised by:
Publiacqua S.p.A.
Duration and Period:
16 hours – February 2016
Course title:
ITIL Foundation
Organised by:
Publiacqua S.p.A.
Duration and Period:
24 hours – October 2015
Course title:
COBIT 5 Foundation
Organised by:
Publiacqua S.p.A.
Duration and Period:
24 hours – September 2015
Course title:
Innovation Camp 2014 – EEC Project (European Entrepreneurs Campus)
Organised by:
University of Pisa, Italy
Duration and Period:
8 hours – May 2014
Karate
4° Dan Black Belt, Karate Trainer qualification
1997 – Present
Member of the sport society OAM Karate Cortona.
Historical Re-enactments
Medieval Flag Thrower
1998 – Present
Member of the Flag Thrower Historical Group, city of Cortona. In the position of Head and Manager of the Flag Throwers from 2007 to 2011.
Airsoft
Executive Secretary and Player, specialized in Land Navigation
2009 – Present
Co-founder of the sport society Cortona Marines Commando S.A.T., created in 2010. The team also takes part in many military re-enactments and organizes photo shoots.
Other Activities
Hiking / Mountaineering
Mountain hiking and Vie Ferrate. Member of the Italian Alpine Club (CAI), Arezzo division.
Software development personal projects
Business processes are in today’s world a key component, guiding services and functions of companies and organizations around the world. While most of the current information systems already have functions to perform such processes and record their executions using event logs, much more needs to be done with regard to the monitoring and analysis of these executions. In this context we find the discipline of Process Mining, capable through the use of innovative process analysis and monitoring techniques to become a fundamental element in this research area.
The Event Log Manager software is part of this area of analysis and has been developed with the goal of being an application able to create, manage and analyse event logs, also for educational purposes, using as main technology XES, from 2010 the official Process Mining XML standard for storing event logs. Many of the features that have been designed for this new software are not present in other programs available online for the management and analysis of event logs: Event Log Manager has been designed to integrate itself with these applications, providing additional functions for management and analysis.
[IT] Software Java per la gestione, creazione e analisi di log di eventi, registrati utilizzando lo standard XES.
L’applicazione è rilasciata sotto licenza GNU General Public License (GPLv3).
La versione 1.0 è stata sviluppata come progetto di tesi per la Laurea Magistrale in Business Informatics dell’Università di Pisa.
[EN] Java software for the management and generation of event logs and process analysis based on the XES standard.
The software is released under GNU General Public License (GPLv3).
The version 1.0 has been developed as thesis project for the Master’s degree in Business Informatics at the University of Pisa.
[IT] Sorgenti Java, librerie utilizzate, documentazione e risorse del progetto Event Log Manager.
I sorgenti sono rilasciati sotto licenza GNU General Public License (GPLv3).
La versione 1.0 è stata sviluppata come progetto di tesi per la Laurea Magistrale in Business Informatics dell’Università di Pisa.
[EN] Event Log Manager Java sources, project libraries, documentation and resources.
The sources are released under GNU General Public License (GPLv3).
The version 1.0 has been developed as thesis project for the Master’s degree in Business Informatics at the University of Pisa.
Create new event logs and modify existing ones, using a powerful text editor with many features for managing documents and with functions like the automatic completion of the XES syntax and the insertion of XES code snippets for a quick creation of a new log.
Generate a new event log using an integrated expression language able to define event sequences related to a process execution. Otherwise, use a simple syntax in CSV format to define sequences of activities and then turn them into traces of an event log in XES format.
Validate an event log against the XES standard, analyse its traces and produce a complete and detailed analysis report, where a footprint matrix shows the causal dependencies between the log activities. Modify the analysis parameters using an intuitive and powerful filter system.
Export analysis reports in HTML, PDF, LaTeX, and PNG. Export event logs recorded in XES format to text files in CSV format. Import a CSV document containing the definition of event sequences and automatically generate the corresponding event log in XES format.
Open and manage XES event logs
Open XES files containing event log traces registered using the XES standard, CSV files containing the definition of event sequences and TXT files containing generic text notes.
Analyse dependencies among events
Analyse an event log and highlight the causal dependencies among its events using a footprint matrix. Define the analysis parameters to generate knowledge from the study of the log.
Write a log using the auto-completion
Use the CTRL+SPACE command to invoke the automatic completion either of the XES syntax or of a template keyword to quickly write a new log or modify an existing one.
Create logs using XES templates
Write a keyword referring to a specific XES template and use the SHIFT+CTRL+SPACE command to insert the code snippet associated to the typed template keyword.
Generate XES logs from CSV documents
Define event sequences that represent log traces using CSV format, then transform the CSV document in an event log codified using the XES standard.
Define a set of possible event sequences
Use an integrated expression language to generate a set of possible event sequences and then create as a final result the corresponding log in XES format.
Validate a log against the XES standard
Validate an event log against the most recent definition of the XES standard, highlighting syntax or semantic errors within the document to allow an easy fix.
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